Returns & Exchange
- Pack the item(s) to be returned in the original carton using the original packaging materials.
- Return the parcel according to the instructions of your chosen return carrier. Keep the proof of return and tracking details provided by your carrier.
- Allow approximately 14 working days for the return process upon our receipt of your return. Once your Online return has been processed, you will receive a return confirmation email and the refund will be issued to the original order payment method. Refunds may take up to 10 working days to show on your account.
Products purchased online can be returned at selected stores (excluding concessions).
The item must be returned to “return in store” with proof of purchase within 14 days after delivery/collection for a refund only.
The store will provide a proof of return receipt for the returned product and a refund will be issued within 10 working days.
Can I exchange my purchase?
It is not possible to replace, nor exchange, returned products.
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.